Terms of Service

Last updated: 10 September 2026

These Terms of Service ("Terms") govern your use of the Golden Number Shop website and services operated by Arcmead Pte Ltd ("we", "us", "our"). By accessing our website or buying, selling or transferring a mobile number through us, you agree to these Terms.

1. Our Services

We operate a platform that connects buyers and sellers of premium ("golden") mobile numbers in Singapore. Our services include listing numbers for sale, facilitating negotiations and arranging number transfers at telco branches. We act as an intermediary; the final transfer of a number is executed by the relevant telecommunication operator under its own terms and applicable Singapore regulations.

2. Listings, Prices and Availability

• All listings, prices and availability are subject to change without notice and are confirmed only through our customer service team;
• A number remains on sale until its transfer is completed — a listing shown on the website may already have been sold or reserved;
• We may remove or reject any listing at our discretion.

3. Buyer Obligations

• You must be at least 18 years old and legally eligible to hold a Singapore mobile subscription;
• You are responsible for checking the number carefully at the point of transfer (digits, outstanding contracts or charges attached to the number) — a transfer confirmed at the telco counter is deemed accepted;
• Any registration particulars required by Singapore telecommunications regulations (including under the SIM Registration framework) are provided by you directly to the telecommunication operator at the branch;
• You are responsible for ensuring your receiving telco account meets the operator's requirements (for example existing lines, deposits or eligibility limits).

4. Payment

Unless otherwise agreed in writing, payment is due only after the number transfer has been successfully completed ("transfer first, pay after"). Payments should be made only through the channels confirmed by our official customer service contacts (WhatsApp +65 9797 9767, WeChat or info@i.sg). We are not responsible for payments made to anyone claiming to represent us outside these channels.

5. Selling and Consignment

If you sell or consign a number through us, you confirm that you are the lawful owner of the number, that the number is free of disputes, and that any outstanding contractual obligations with your telco have been disclosed. Consignment terms, including duration and commission, are agreed separately in writing for each number.

6. Purchases on Third-Party Platforms

Some numbers link to third-party platforms such as Cuniq. Purchases completed on those platforms are governed by that platform's own terms, pricing and refund policies, and not by these Terms.

7. Acceptable Use

You agree not to use numbers purchased through us, or our website, for any unlawful purpose, including harassment, fraud, spam or any activity prohibited by Singapore law or the terms of your telecommunication operator.

8. Intellectual Property

All content on this website — including text, graphics, logos, number artwork and page designs — is the property of Arcmead Pte Ltd or its licensors and may not be copied or reused for commercial purposes without our written consent.

9. Limitation of Liability

To the maximum extent permitted by law, our liability for any claim arising in connection with a number transaction is limited to the amount paid to us for that transaction. We are not liable for indirect or consequential losses, or for the acts and omissions of telecommunication operators and third-party platforms. Nothing in these Terms excludes liability that cannot be excluded under Singapore law.

10. Changes to These Terms

We may update these Terms from time to time. The current version is always available on this page with its "last updated" date.

11. Governing Law

These Terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them.